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Base Coat Nail Salon XX

FAQ

STRICT CANCELLATION / LATE ARRIVAL / NO SHOWS

We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed. Please arrive at least 10 minutes prior to your scheduled treatment especially if you are a new client. A late arrival may reduce your session time. If you know you are going to be late, please contact us. Please note before booking your appointment that we do carefully take our time for all of our services, to insure the best quality & experience possible. If you would like a more in & out service we do recommend the Quick Coat options.

ONLINE BOOKING: Please note your nail technician originally booked online or over the phone is not always guaranteed and can change without any notice. If you would like to request a specific nail technician please give us a call and we would be more than happy to accommodate your request.

CREDIT CARD DEPOSIT: Being a small business with appropriate paid staffing, we require a credit card to hold all appointments over the phone and through our online booking system. No exceptions. This card will only be charged upon the completion of service or in the instance of late cancellation less than 12 hours, same-day, late arrivals or no-show occurrences.

NO SHOWS: We kindly ask that you cancel your appointment 12 hours in advance so we can fill your spot with our waiting list. Same-day, No-Shows and Groups will be charged the full price of the service booked. We do not rebook No-Shows.

LATE ARRIVALS: If you are more than 10 minutes late, we reserve the right to shorten or reschedule your service in order to keep the next client's service at their scheduled time and will be charged for the original service booked. If you are more than 10 minutes late and we do need to reschedule your appointment, you will be charged 50% of your original service price. Please call us immediately so we can advise your options.

LARGE GROUPS 3 OR MORE:  Please call us or email at hello@basecoatnailsalon. com for more details.

CASH GRATUITY: We kindly request and appreciate 20%+ cash only gratuity for our staff.


PAYMENT:
 We accept Visa, MasterCard, American Express and Cash. No checks. please.

GIFT CARDS:
Base Coat gift cards can be used at all Base Coat Nail Salon locations for only services and products. No Cash Value and gift cards expires one year from date purchased. Base Coat Nail Salon gift cards are non-refundable.

clean products

The more we use our clean products, the more we love them and the more committed we are to the philosophy. We believe that wellness should not be compromised for beauty. Our custom formulated creams, scrubs and oils used in all of the services at Base Coat Nail Salon™ are vegan friendly, scented with only essential oils, plant based preservatives and never contain petrochemicals, parabens, sulfates or any other harmful chemicals. To preserve a non-toxic environment, we do offer a Oxygenating Medical Grade Gel, 10-Free of the most toxic ingredients using LED light to cure, not skin-aging UV lights, vegan/cruelty-free and lasts up to 14 days. We do not offer acrylics or enhancements. Our nail polish remover is gentle to ensure your skin doesn’t dry out. We thoughtfully curated 105 current and classic colors with options to complement every skin tone just for you without ever exposing you, our technicians, or the environment to harmful chemicals. Our Base Coat nail polish is long-wearing and 8-Free of the most toxic ingredients known to cause health problems including cancer, asthma and even neonatal death. Does not contain Dibutyl Phthalate, Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, and Parabens. However, we never want to mislead our clients into believing our polishes have no chemicals. The reality is, in order for nail polish to stick to your nails and adequately dry, it will have ingredients that allow it to do so. Until we discover a miracle product that is 100% chemical-free we'll continue to provide the cleanest polish possible without compromising beauty and function. 

*All our products are responsibly Made in the USA, Leaping Bunny Certified, vegan, gluten and cruelty-free.

CLEAN TOOLS ALWAYS

We uphold the highest standards of hygiene at Base Coat Nail Salon™.  Metal and glass tools, after each use, are thoroughly scrubbed with hot water and antibacterial soap to make sure there are no particles left on the tools, then we immerse our tools in EPA certified hospital-grade disinfectant for 10 minutes then completely dried and sealed. For our pedicure bowls, we scrub them down with antibacterial soap and hot water to remove all particles or debris, then we immerse the pedicure bowl in hospital-grade disinfectant for 10 minutes.  All other surfaces, tables and chairs are also disinfected after each customer with the same EPA certified hospital-grade disinfectant. We take pride in the fact that each location excels in our strict hygiene protocols.

REFILL + SWAP Program

As a small company, we are always finding new ways to take big steps in reducing the amount of trash we produce and waste.

REFILL
 
Bring back your Base Coat spa product containers at any of out locations and receive 15% off any refill.

SWAP
Out with the old, in with the new! 
We encourage our customers to bring old polish bottles from any brand to any Base Coat Nail Salon location for proper recycling. For every bottle you swap out receive 10% off  for one of our Base Coat 8-Free nail polish colors.  

POLISH DRY

Less-toxic polish means a little longer drying time. Since our polishes are not formulated with the same toxic chemicals that are traditionally found in polishes, plan to give yourself a few extra minutes to dry after your service.  Also, regular nail polish may seem dry to the touch but it takes regular nail polish a full 12-24 hours to fully harden and cure so keep your feet free from shoes so you don't risk smudging your freshly painted.  Once you’ve left any Base Coat location, we unfortunately can not protect you from nicks, smears, or chips. If you happen to smudge your polish, we’re more than happy to fix it, but we’ll have to charge a $20 polish change.

SALON ETIQUETTE

To honor our quiet spa atmosphere, as well as the relaxation of other guests, we ask to please use quiet voices in the salon. Please refrain from the use of cell phones, and turn the ringer to silent or vibrate prior to entering the salon.  We aren’t taking your toys away, we just want you to sit back, relax and enjoy your experience to the fullest while allowing others to do the same.

*Pedicure clients are advised to not shave their legs for at least 24 hrs prior to service. Please wear pants that do not taper from the knee to the ankle and we also highly recommend to bring your own sandals to wear out of the salon as we no longer carry disposable slippers to reduce our carbon foot print as a small company.

LIGHT CUTICLE CARE

Cuticles protect your nails and well-being.

At Base Coat, we only lightly trim hangnails and loose dead skin that is visible after gently pushing the cuticles back. Trimming or cutting live cuticles during a manicure is purely cosmetic and doesn’t benefit the nail in any way which not only makes your cuticles grow back faster, but also encourages them to fray more easily. In fact, it’s actually more harmful to your nails. The small area of skin is there to protect your nails from infection. When this skin is removed, your nail is left unprotected and becomes vulnerable to bacteria and fungus.  

HEALTH & SAFETY

By State Law we must refuse service to anyone who seems to have any kind of communicable foot, hand or skin disease.  A licensee shall not perform services on a client if the licensee has reason to believe the client has an unhealthy condition; a communicable disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound or sore in the area affected unless the client provides written authorization from a licensed physician.

PET POLICY

We LOVE, LOVE animals, but unfortunately NO pets are allowed in any of our locations out of respect for our clients' and staffs' allergies. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.

GLASS FILES

We use glass files for all of our nail services. Glass files, also known as crystal files, regardless of how they are used, seal the keratin layers together at the edge of the nail, preventing peeling and chipping. Traditional files should be used by filing in one direction only, but they rarely are, and filing in both directions causes the layers of keratin to shred, leaving the edge thinner and more prone to peeling and chipping. Another bonus is that glass files can be sanitized and sterilized. And they’re great for professional use—given the number of services we do, there is also less waste created.

our PRICES

We get a lot of questions and unfortunately a few negative reviews on why we have a higher price point than most nail salons. It's a fair question to ask and we're happy to answer!

First of all, we're not like most nail salons. Not only do we set out to create a toxic free environment where we use very high-quality safe ingredients in our products for our services so anyone and everyone can enjoy the experience of getting beautiful and healthy nails. You will never walk-into any Base Coat location and be over-whelmed by heavy fumes and/or harmful toxins touching your skin but most importantly to us we work very hard to provide the same experience and safe environment for our employees, the amazing women and men who are the back bone to our company. We couldn't survive as a business with out them. We believe strongly in team culture and every technician is treated as an equal member of Base Coat. Our licensed technicians work 6-8 hour shifts and we compensate our staff well above industry standards, where most nail salons fail. Who all deserve a fair, livable wages just like any career. If you keep up with the New York Times the chances you've read about the deplorable conditions that many who work in the nail industry face on a daily basis, from slave-like work conditions, no lunches or breaks, getting paid very little or not at all to higher rates of miscarriage and cancer due to exposure to highly toxic products. Major reforms in the nail industry has been long overdue, which is why we are extremely proud of our ethos and 100% stand behind it. As a fast growing company we also believe in promoting, empowering and rewarding, creativity, passion, hard work by also provide opportunities for career advancement and skill development to our employees. 

We want to start a real dialogue and be transparent as possible. Thank you all again for understanding and your continued support. If you have any questions or concerns please do not hesitate to reach out to us at hello@basecoatnailsalon.com.