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FAQ

STRICT CANCELLATION / LATE ARRIVAL / NO SHOWS

Being a small business with appropriate paid staffing, we require a credit card to hold all appointments. This card will only be charged upon the completion of service or in the instance of late cancellation less than 12 hours, late arrivals or no-show occurrences.

No Shows: We kindly ask that you cancel your appointment 12 hours in advance so we can fill your spot with our waiting list. Same-day, No-Shows and Groups will be charged the full price of the service booked plus 20% gratuity.

Late Arrivals: If you are more than 10 min. late, we reserve the right to shorten or reschedule your service in order to keep the next client's service at their scheduled time. If you are running late, please call us immediately so we can advise your options. If you are more than 10 minutes late and we do need to reschedule your appointment, you will be charged 50% of your service price plus 20% gratuity.

Groups: 4+ or more people we require a 50% deposit at time of booking. We will take a credit card number of the group coordinator, and if there are any cancellations less than 12 hours, no shows, you will be charged the full price for those services.

Payment: We accept Visa, MasterCard, American Express and Cash. NO checks. We request and appreciate cash gratuity.

clean products

The more we use our clean products, the more we love them . . . and the more committed we are to the philosophy. We believe that wellness should not be compromised for beauty. Our custom formulated creams, scrubs and oils used in all of the services at Base Coat Nail Salon™ are vegan friendly, scented with only essential oils, plant based preservatives and never contain petrochemicals, parabens, sulfates or any other harmful chemicals. To preserve a non-toxic environment, we do offer a Oxygenating Medical Grade Gel, 10-Free of the most toxic ingredients using LED light to cure, not skin-aging UV lights, vegan/cruelty-free and lasts up to 14 days. We do not offer nail-damaging acrylics or hard gels. Our nail polish remover is gentle to ensure your skin doesn’t dry out. We thoughtfully curated 100 current and classic colors with options to complement every skin tone just for you without ever exposing you, our technicians, or the environment to harmful chemicals. Our Base Coat nail polish is long-wearing and 8-Free of the most toxic ingredients known to cause health problems including cancer, asthma and even neonatal death. Does not contain Dibutyl Phthalate, Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, and Parabens.

All our products are responsibly made, vegan, gluten and cruelty-free.

CLEAN TOOLS ALWAYS

We uphold the highest standards of hygiene at Base Coat Nail Salon™.  Metal and glass tools, after each use, are thoroughly scrubbed with hot water and antibacterial soap to make sure there are no particles left on the tools, then we immerse our tools in EPA certified hospital-grade disinfectant for 10 minutes then completely dried and sealed. For our pedicure bowls, we scrub them down with antibacterial soap and hot water to remove all particles or debris, then we immerse the pedicure bowl in hospital-grade disinfectant for 10 minutes.  All other surfaces, tables and chairs are also disinfected after each customer with the same EPA certified hospital-grade disinfectant.

APPOINTMENTS

We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed. Please arrive at least 10 minutes prior to your scheduled treatment. A late arrival may reduce your session time. If you know you are going to be late, please contact us. Please note before booking your appointment that we do carefully take our time for all of our services, to insure the best quality & experience possible. If you would like a more in & out service we do recommend the Quick Coat options.

POLISH DRY

We ask you to let your nails dry before leaving the building. Once you’ve left Base Coat, we unfortunately can not protect you from nicks, smears, or chips. If you happen to smudge your polish, we’re more than happy to fix it, but we’ll have to charge a $20 polish change. We appreciate your understanding & consideration.

SALON ETIQUETTE

In an effort to provide a place of repose we ask that you please turn your cell phone on vibrate upon arrival.  We aren’t taking your toys away, we just want you to sit back, relax and enjoy your experience to the fullest while allowing others to do the same.

*Pedicure clients are advised to not shave their legs for at least 24 hrs prior to service. Please wear pants that do not taper from the knee to the ankle and we also highly recommend to bring your own sandals to wear out of the salon.

LIGHT CUTICLE CARE

Cuticles protect your nails. At Base Coat, we only lightly trim hangnails and loose dead skin that is visible after pushing the cuticles back. Trimming or cutting LIVE cuticles during a manicure is purely cosmetic and doesn’t benefit the nail in any way. In fact, it’s actually harmful to your nails. The small area of skin is there to protect your nails from infection. When this skin is removed, your nail is left unprotected from bacteria and fungus. Cuticles should never be cut or trimmed as it leads to infections and ultimately cause damage to the nail.

HEALTH & SAFETY

By State Law we must refuse service to anyone who seems to have any kind of communicable foot, hand or skin disease.  A licensee shall not perform services on a client if the licensee has reason to believe the client has an unhealthy condition; a communicable disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound or sore in the area affected unless the client provides written authorization from a licensed physician.

PET POLICY

We LOVE animals, but no pets are allowed in the nail salon out of respect for our clients' and staff allergies. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.

GLASS FILES

We use glass files for all of our nail services. Glass files, also known as crystal files, regardless of how they are used, seal the keratin layers together at the edge of the nail, preventing peeling and chipping. Traditional files should be used by filing in one direction only, but they rarely are, and filing in both directions causes the layers of keratin to shred, leaving the edge thinner and more prone to peeling and chipping. Another bonus is that glass files can be sanitized and sterilized. And they’re great for professional use—given the number of services we do, there is also less waste created.

our PRICES

We get a lot of questions and unfortunately a few negative reviews on why we have a higher price point than most nail salons. It's a fair question to ask and we're happy to answer!

First of all, we're not like most nail salons. Not only do we set out to create a toxic free environment where we use very high-quality safe ingredients in our products for our services so anyone and everyone can enjoy the experience of getting beautiful and healthy nails. You will never walk-into any Base Coat location and be over-whelmed by heavy fumes and/or harmful toxins touching your skin but most importantly to us we work very hard to provide the same experience and safe environment for our employees, the amazing women and men who are the back bone to our company. We couldn't survive as a business with out them. We believe strongly in team culture and every technician is treated as an equal member of Base Coat. Our licensed technicians work 6-8 hour shifts and we compensate our staff well above industry standards, where most nail salons fail. Who all deserve a fair, livable wages just like any career. If you keep up with the New York Times the chances you've read about the deplorable conditions that many who work in the nail industry face on a daily basis, from slave-like work conditions, no lunches or breaks, getting paid very little or not at all to higher rates of miscarriage and cancer due to exposure to highly toxic products. Major reforms in the nail industry has been long overdue, which is why we are extremely proud of our ethos and 100% stand behind it. As a fast growing company we also believe in promoting, empowering and rewarding, creativity, passion, hard work by also provide opportunities for career advancement and skill development to our employees. 

We want to start a real dialogue and be transparent as possible. Thank you all again for understanding and your continued support. If you have any questions or concerns please do not hesitate to reach out to us at hello@basecoatnailsalon.com.