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RETURNS & EXCHANGES

OVERVIEW

 All services, gift cards, health, beauty and personal care items are non-returnable and final.

There are certain situations where only partial refunds are granted.
Any item with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ALLERGIES AND REACTIONS: Natural ingredients are powerful and unique, just like you! Please be sure to always know what ingredients you may be allergic to before using our products.  Always do a small patch skin test to see if you may have any reactions to our ingredients. Never use products in the eye area, internally, or on open wounds or irritated skin and discontinue use if irritation arises.  *Please be advised that some of our products may contain nuts or traces of nuts.

DISCLAIMER: While Base Coat Nail Polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function.These statements have not been evaluated by the Food and Drug Administration. All Base Coat Nail Salon products are not intended to diagnose, treat, cure, or prevent any disease.

These statements have not been evaluated by the Food and Drug Administration. All Base Coat Nail Salon products are not intended to diagnose, treat, cure, or prevent any disease.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@basecoatnailsalon.com.

all sales are final

EXCHANGES

We only replace items if they are defective or damaged. Must be exchanged for the same item, send us an email at customerservice@basecoatnailsalon.com and send your item to: 3244 Navajo Street Unit #101, Denver Colorado US 80211.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

shipping

To return your product, you should mail your product to: 3244 Navajo Street Unit #101, Denver Colorado US 80211.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.